Shipping policy

1. SHIPPING AND DELIVERY

All orders ship from our warehouse within 1-2 business days.

All orders include tracking numbers.

International duties, customs, and fees are included in our price, and you will not be charged additional customs fees after purchase.

All sales are final on discounted items.

2. DELAYED SHIPMENTS

If your domestic (US) order has been in transit for 10+ business days without arrival, please contact us through our email : hello@capyera.com. We will provide a replacement at no cost

3. DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

We provide exchanges or refunds within 15 days of delivery if your package arrives damaged, contains wrong items, or is missing items from your order.

What We Don't Cover:

Missing parcels or redelivery fees due to customer-provided incorrect addresses
Transit delays
Unfulfilled orders due to inventory issues or dispatch delays
Orders delayed in customs (customer responsible for customs fees)
Items left outside at customer request that go missing

4. LOST/STOLEN PACKAGES

If a package is marked as "Delivered" but hasn't arrived, please wait 3-5 business days as it often appears during this time. We recommend checking with neighbors for misdelivered packages.

Contact your local post office (not carrier hotline) for delivery details, as they handle the package after carrier handoff. If the postal service cannot assist, please contact us for additional support.

We are not responsible for packages with GPS location or photographic evidence of delivery to your property, neighbor, or secure location.

5. WHAT TO DO WHEN YOUR PACKAGE IS RETURNED TO US

For packages returned to our facilities due to incorrect address or non-collection at residence or postal office, please contact us at hello@capyera.com. We

Contact Us

If you have any questions or concerns regarding our return policy, please contact us via email at hello@capyera.com. Our customer support team will be happy to assist you and provide any necessary clarification.